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Please take a few minutes to read our terms and conditions for the contracting of services. It won't take long.
Shipping policies and costs
The exact amount is calculated automatically at checkout, based on your address.
FuzzYard works with different logistics and transport companies depending on the shipping address and the nature of the orders. As a general rule, the companies that handle our shipments are: Transporte GLS SISTEMES D’ENTREGA A TEMPS SL, CORREOS EXPRESS PAQUETERIA URGENTE SA and MRW.
Currently, no shipping restrictions apply based on weight or size, although FuzzYard reserves the right to modify this policy or contracting condition.
Once you have received the purchase confirmation message, your order will be delivered within the following approximate timeframes:
For orders placed from mainland Spain and the Balearic Islands: 3-4 business days.
For orders placed from zone 1 countries: 3-5 business days.
For orders placed from zone 2 countries: 4-6 business days.
Shipping times may vary depending on the time of year and promotional campaigns.
If you do not receive your order, please contact us as soon as possible so we can identify the problem.
Where the shipping address provided is incorrect or essential information is missing, resulting in additional difficulties for transport, we reserve the right to apply a €6 surcharge to the shipping cost. The surcharge will only be applied when we consider that the incorrect or incomplete address has generated additional costs in the delivery process. In such cases, we will notify you of the situation and provide you with details of the additional amount before proceeding with the shipment.
In any case, if you have any questions about the status and delivery of your order, you can contact us and we will inform you based on the data and information that FuzzYard has at any given time regarding that order.
After two unsuccessful delivery attempts, the carrier may choose to leave the order at a pick-up point where you can collect it within a set period of time.
If you do not collect the order from the pick-up point within this period and a second delivery is necessary, FuzzYard reserves the right to apply an additional charge of €12. This additional charge will be applied to cover the costs associated with the new delivery attempt.
If, after the order has been returned to our facilities because it was not collected from the pick-up point, you decide to cancel the order, we reserve the right to deduct the cost of returning the order from any corresponding refund or compensation. This additional charge of €12 will be applied to cover the costs of returning the order to our facilities.
If, after the order has been returned to our facilities because it was not collected from the pick-up point, you ask us to send the order to the delivery address again, we reserve the right to charge €12 to cover the costs of the new shipment.
FuzzYard reserves the right to modify the shipping conditions at any time, duly notifying customers of such changes. Any situation not covered by these conditions will be subject to negotiation on a case-by-case basis.
